A study on satisfaction level among patients attending sexually transmitted infections clinic

Bela B Padhiar, Umesh K Karia
 Department of Dermatology, GMERS Medical College, Gandhinagar, Gujarat, India

Correspondence Address:
Bela B Padhiar,
Plot No. 255/A, Sector 20, Gandhinagar, Gujarat
India

Source of Support: None, Conflict of Interest: None

DOI: 10.4103/2589-0557.229946

Abstract

Introduction: Patient satisfaction has become a favourite debate for enhancing quality of OPD services, however it still needs a lot of improvement for the better delivery of health care services. Aim: The aim was to study the satisfaction level among STI (Sexually transmitted infection) patients regarding quality of care and services provided in STI clinic. Materials and methods: The present study was a cross sectional study conducted on 88 patients with ages ranging from 16-65 years attending STI clinic at the department of Dermatology, Venereology and Leprology of a tertiary care hospital in Gujarat, India from December 2016 to april 2017. An effort was made to bring into focus significant areas to target for improvement. Satisfaction was assessed using 13 questions modified from patient satisfaction questionnaire by Wirral Community NHS Trust.Patients were asked to give rating to these questions. Likert's 5 point rating scale was used. Results: It was noticed that total satisfaction in present study was 82.9%. Most of the questions of patient satisfaction were statistically highly significant (p <0.0001). Conclusion: Overall patient satisfaction with services provided at our STI Clinic was high (93.2%) except length of waiting time (<30 minutes), waiting area & other amenities of the hospital.

Keywords: Health care service, patient satisfaction, STI clinic